Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original retail packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@urbangear.store with your order number. We'll review your request and, once approved, send you the return shipping address and instructions. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility, unless the item is defective, damaged, or incorrect. There is no restocking fee.

You can always contact us for any return question at support@urbangear.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty
All products sold by UrbanGear are covered by our 1-year limited warranty against manufacturing defects, starting from the date of delivery. If your item develops a defect in materials or workmanship under normal use during this period, contact us at support@urbangear.store with your order number and a description of the issue (photos or a short video help). We will repair or replace the item, or, if neither is possible, refund the purchase price. We cover return shipping for approved warranty claims. This warranty does not cover damage caused by accidents, misuse, liquid exposure, normal wear (such as ear cushions and gradual battery capacity loss), or unauthorized repairs. This warranty is provided by UrbanGear (XD Edge LLC), not by Bose Corporation, and is in addition to any rights you may have under applicable law.

Exceptions / non-returnable items
Opened earbuds and headphones cannot be returned once the packaging has been opened, for hygiene and safety reasons, unless the item is defective. Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@urbangear.store.